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Zalero is a broker, not a lender, and does not make credit decisions. We may receive a commission from the lender.

ZALERO

Privacy Policy

Last updated: June 2026

1. Introduction

Zalero (a trading style of Forces Compare Limited) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

Zalero is a credit broker, not a lender. We are authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 785329, and registered with the Information Commissioner's Office (ICO) under registration number ZA569175.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, date of birth, address, contact details
  • Financial Information: Income, employment status, bank details
  • Credit Information: Credit history and credit score data
  • Technical Information: IP address, browser type, device information
  • Usage Information: How you interact with our website and services

3. How We Use Your Information

We use your information to:

  • Match you with suitable lenders and credit providers on our panel
  • Pass your details to lenders and providers so they can assess your application and make their own lending decisions
  • Comply with legal and regulatory requirements
  • Prevent fraud and money laundering
  • Improve our services and customer experience
  • Communicate with you about your enquiry

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: Processing necessary to provide our introduction service
  • Legal Obligation: Compliance with FCA regulations and other legal requirements
  • Legitimate Interest: Fraud prevention, business improvement
  • Consent: Marketing communications (where you've opted in)

5. Information Sharing

To match you with suitable lenders and credit providers, we share your data with the technology platforms, lenders, credit providers and partners we work with. A full list of these third parties, each with a link to their privacy notice, is on our Third-Party Partners page.

We may also share your information with:

  • Credit Reference Agencies: To assess creditworthiness
  • Fraud Prevention Agencies: To prevent fraud
  • Service Providers: Who help us operate our business
  • Regulators: As required by law

We never sell your personal information to third parties.

6. Marketing and How to Opt Out

Where you have opted in, we and our selected partners may contact you with relevant offers and updates by email, SMS or phone.

You can opt out at any time:

  • through our contact form,
  • via the unsubscribe link in any marketing email, or
  • by replying STOP to a marketing SMS.

We will then stop sending marketing communications and add you to our suppression list so your preference is respected. Opting out of marketing will not affect a loan enquiry you have already submitted.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. This includes encryption, secure servers, and regular security assessments.

8. Your Rights

Under data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (in certain circumstances)
  • Object to processing of your information
  • Request restriction of processing
  • Data portability
  • Withdraw consent (where applicable)

9. Subject Access Requests (SARs)

You can request a copy of the personal data we hold about you — this is called a subject access request.

We do not charge a fee for a SAR, unless the request is clearly unfounded, repetitive or excessive.

To make a SAR, use our contact form and select "Data protection request" as the subject. We may ask you to confirm your identity before we respond.

We respond within one month of receiving your request. If your request is complex, we may extend this by up to two further months and will tell you if that is the case.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal requirements. Typically, this is six years after your last interaction with us, in line with financial-services record-keeping requirements.

11. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

12. Contact Us

Data protection contact — reach us through our contact form and select "Data protection request" as the subject.

Forces Compare Limited (trading as Zalero)
Wellfield House, Parkhouse Lane, Keynsham, Bristol, BS31 2SG

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached. Visit www.ico.org.uk for more information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website.